Discovery
Learn about your business, audience, and goals. Review existing assets, research, opportunities, and constraints before recommending the work.
What it gives you / A clear brief and a shared understanding of the opportunity.The process / One direct working relationship
An idea that’s
carried through.
Five connected stages shaped around your needs, from the first conversation to the care that follows launch.
Strategy
Set the direction for positioning, messaging, priorities, and each touchpoint. Agree the services, deliverables, responsibilities, budget, and review points.
What it gives you / An agreed direction and a scoped plan.Design
Turn the strategy into an identity, content, product, or digital experience. Shape the visuals, information, and user journeys, with opportunities to review and refine.
What it gives you / Considered designs ready for implementation or production.Development
Bring designs into use: build websites, custom applications, commerce experiences, and integrations, or prepare assets for production. Test key paths and clarify files, access, and ownership at handoff.
What it gives you / Implemented work, tested key states, and a practical handoff.Management
Keep the work useful beyond launch with agreed care, coordination, and improvements. This can include website or store maintenance, content and campaign management, or operating workflows. Review feedback and refine as needs evolve.
What it gives you / A clear plan for ongoing presence, care, and improvement.A plan that respects
your starting point.
You don’t need every stage for every project. We’ll build on what you have, identify dependencies, and agree on the right sequence. Scope, review time, availability, and custom requirements shape the schedule.
At handoff, the agreement makes files, access, ownership, and ongoing responsibilities clear.